Privacy Policy
Tufnell Park Movers Privacy Policy
This Privacy Policy explains how Tufnell Park Movers collects, uses, stores and shares personal data when providing moving and related services. It applies to all Tufnell Park Movers customers in our service area, including prospective, current and past customers, as well as visitors who make enquiries about our services.
We are committed to protecting your privacy and complying with the UK General Data Protection Regulation and all applicable data protection laws. This Privacy Policy should be read together with any service terms and conditions that apply to the work we carry out for you.
Data Controller
Tufnell Park Movers is the data controller for the personal data described in this Privacy Policy. This means we determine the purposes and means of processing your personal data when you engage with us as a customer or prospective customer.
Personal Data We Collect
We collect and process different categories of personal data depending on how you interact with us. The main types of data we may collect are:
Identification and contact details, such as your full name, postal address, previous and new address for moves, and other basic contact details that you choose to provide to us for communication and service delivery.
Service and booking information, such as the dates and times of your move, the type and size of the property, access information for the collection and delivery locations, an inventory or description of belongings to be moved, and any special instructions you provide relating to the service.
Payment and billing information, including records of payments made to us and billing history. If you pay by bank transfer or other methods, we may process relevant transaction details. We do not store full card details if you pay by card through a third party payment processor.
Communication data, including information contained in enquiries, quotes, messages, and correspondence you send to us, as well as notes of telephone conversations and any feedback you choose to provide about our services.
Technical and usage information, such as basic device or browser information, and information about how you interact with our website or online forms, where this is collected through standard logging tools or similar technologies.
How We Collect Your Data
We collect personal data directly from you when you contact us, request a quote, make a booking, use our website contact forms, speak to us by phone, or communicate with us by other means. We may also receive information from third parties where you have asked another party, such as a comparison website or referral partner, to pass your details to us so that we can provide a quote or service.
Lawful Basis for Processing
We only process your personal data where we have a valid lawful basis under data protection law. The main lawful bases we rely on are:
Contract: We process personal data where it is necessary to enter into a contract with you or to perform a contract for moving or related services that you have requested or agreed to. This includes providing quotes, managing bookings, carrying out moves, and handling payments.
Legal obligation: We process certain personal data to comply with legal obligations, such as accounting, tax and record keeping requirements, and to respond to lawful requests from public authorities where required.
Legitimate interests: We process personal data where it is necessary for our legitimate business interests and these are not overridden by your interests or fundamental rights and freedoms. This may include managing our business operations, improving our services, handling enquiries and complaints, and keeping basic records of past customers for limited periods.
Consent: In some cases we may rely on your consent, for example if we send you specific types of direct marketing communications where consent is required by law. You can withdraw your consent at any time, although this will not affect the lawfulness of processing carried out before withdrawal.
How We Use Your Personal Data
We use your personal data for the following purposes:
To provide quotes and respond to enquiries about our moving services, including assessing your requirements and preparing an appropriate estimate.
To set up, manage and fulfil your booking, including planning routes, allocating staff and vehicles, and carrying out the physical move or related services you have requested.
To communicate with you about your booking, such as confirming dates, providing updates, responding to questions, and handling any issues that arise before, during or after the move.
To process payments, issue invoices and receipts, manage billing queries, and maintain accurate financial and accounting records.
To manage our business operations, such as planning workloads, monitoring service quality, training staff, and improving the efficiency and safety of our services.
To handle complaints, claims or disputes, and to establish, exercise or defend legal claims where necessary.
To comply with legal and regulatory obligations that apply to us as a business.
Data Retention
We keep personal data only for as long as is reasonably necessary for the purposes set out in this Privacy Policy and to meet any legal, accounting or reporting requirements.
In most cases, customer and booking records will be retained for a defined period after the completion of the service so that we can respond to any follow up questions, deal with potential complaints or disputes, and comply with tax and financial record keeping rules. After the relevant retention period expires, we will securely delete or anonymise your personal data.
The exact retention period may vary depending on the type of data and the nature of our relationship with you, but we regularly review the personal data we hold and apply appropriate safeguards to remove information that is no longer needed.
Data Processors and Sharing of Personal Data
We may share your personal data with carefully selected third parties who act as data processors on our behalf. These processors are engaged under written contracts and are only permitted to process your personal data in accordance with our instructions and for specified purposes.
Examples of processors we may use include providers of secure data storage and hosting services, payment processing services, business software and administration tools, and external contractors who assist us with logistics, vehicle management or customer service functions.
We may also share personal data with other third parties where required by law, such as with public authorities, regulators or law enforcement agencies, or where it is necessary to protect our rights, property or safety or the rights, property or safety of our staff or customers.
We do not sell your personal data to third parties. If in the future we were to enter into any new arrangements involving the sharing of data for marketing or similar purposes, we would do so only where permitted by law and, where required, only with your prior consent.
International Transfers
Our core operations are based in the United Kingdom. If we ever need to transfer personal data outside the UK or European Economic Area, we will ensure that appropriate safeguards are in place to protect your data in accordance with applicable data protection laws. This may include using approved standard contractual clauses or transferring data to countries that have been formally recognised as providing an adequate level of data protection.
Security of Your Data
We take appropriate technical and organisational measures to protect the personal data we hold against unauthorised or unlawful processing and against accidental loss, destruction or damage. These measures include limiting access to personal data to staff and contractors who need it for their work, using secure systems and backups, and providing training to staff on data protection responsibilities.
Your Data Protection Rights
As an individual whose personal data we process, you have a number of rights under data protection law. These include the right to:
Access your personal data and obtain a copy of the information we hold about you, together with certain supplementary information about how we use it.
Request correction of inaccurate or incomplete personal data that we hold about you.
Request deletion of your personal data in certain circumstances, for example where the data is no longer needed for the purposes for which it was collected, or where you withdraw consent and there is no other lawful basis for processing.
Request restriction of processing of your personal data in certain circumstances, such as where you contest the accuracy of the data or object to our processing.
Object to processing of your personal data where we are relying on legitimate interests as the lawful basis, in which case we will stop processing unless we have compelling legitimate grounds that override your interests and rights, or the processing is for the establishment, exercise or defence of legal claims.
Request the transfer of your personal data to you or to another organisation in a structured, commonly used and machine readable format, where this is technically feasible and the processing is based on consent or contract and carried out by automated means.
Withdraw consent at any time where we rely on consent to process your personal data. Withdrawal of consent will not affect the lawfulness of processing before consent was withdrawn.
You also have the right to lodge a complaint with a supervisory authority if you believe that your data protection rights have been infringed. In the United Kingdom this is generally the Information Commissioner's Office.
Scope and Changes to This Policy
This Privacy Policy applies to all Tufnell Park Movers customers and prospective customers in our service area. We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements or other factors. Any updates will be made available through our usual communication channels, and the revised policy will apply from the date it is published.
